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Medical Collections Representative - $17/hour

TEMPORARILY REMOTE!
**Looking to hire candidates that live within a 30 mile radius of Miami, FL 33157.

Life is Short. Do Work that Matters. 

Are you seeking a new opportunity to join a growing and dynamic team of professionals? We are in the business of assisting consumers with their healthcare bills by resolving outstanding balances in a compassionate and customer centric manner.

We've been in business for 76 years with a proven track record of stability and continued growth. As a BCA team member, your days will be fast-paced and full of opportunities to engage with customers over the phone. This is a great career opportunity for someone with strong sales, credit, billing, or medical account collections experience. 

This is a Monday through Friday, full-time position. We are looking for individuals who have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8 am - 6:00 pm EST. We offer temporary remote work after completion of training for 3 days on-site. Our office is located at 18001 Old Cutler Road, Miami, FL 33157.

Job Summary

The Medical Collections Representative role establishes you as the voice for BCA Financial Services, Inc., and our clients. We are looking for customer focused and goal-driven individuals, who thrive as creative problem solvers to join and support our team. In addition to earning a competitive hourly rate, we offer bonus opportunities as a reflection of your hard work and talent.

You will be tasked with communicating account information, updating insurances, collecting payments, and establishing payment arrangements. Most of your day will be spent speaking with inbound callers who need your help finding a solution that makes sense for them and works within their budget. Your analytical skills and ability to negotiate and close on agreements will set you on the path to achieve customer satisfaction and account resolution in a timely manner.

Life at BCA

Our people are our most valuable asset, therefore we work hard to make each member of our organization feel supported and encouraged to have a healthy work-life balance. Because we want all our people to live their best lives, at home and at work.

Here are some of the great benefits we offer:

  • $17.00 an hour plus UNLIMITED monthly bonus opportunity
  • Work life balance with a Monday through Friday work schedule
  • Offering temporary remote work for South Florida residents
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Voluntary Life insurance
  • Additional supplemental insurance (Short-term disability, Accident Advantage Plan, Hospital Plan, etc.)
  • 401k with a company match
  • Paid time off
  • Paid Holidays
  • Business casual work environment
  • Beautiful office park with ocean view and gym on site

Who we’re looking for:

  • A goal-driven individual with outstanding collections, sales, or customer service experience
  • A strong focus on partnering with our customers to meet their specific needs
  • The ability to maintain an unscripted conversation. To listen and identify our customer's needs and ask clarifying questions to gain a comprehensive understanding of their financial circumstances
  • Resourceful individuals who are passionate about providing solutions to customers
  • A detail-oriented individual that can gather and document information/data quickly and accurately (requires basic computer skills and typing mastery)
  • Someone who enjoys working in a fast-paced environment while developing solutions for customers
  • Candidates who have experience with sales, billing, or collections in a healthcare environment is a plus

Work from home requirements:

  • Live within a 30 mile radius of our Miami, FL 33157 office
  • Have a quiet and private workplace
  • You must meet all the technical requirements prior to the first day of training
  • High speed internet with the ability to hardwire via ethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio conferenceing and voice-over-IP (VoIP) (not less than 5 mbps). WiFi and hotspots are not supported.

BCA Financial Services, Inc. is an Equal Opportunity Employer

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